CLEAR FROM THE START
Communications Policy
Good care depends on good communication. This policy explains important expectations around communicating with Holistic Healing.
GOOD COMMUNICATION GOES BOTH WAYS
Questions Should Have a Place Here.
We want you to feel comfortable asking questions and clear about how communication with Holistic Healing works. Our Communications Policy establishes those expectations so you know which communication methods are appropriate and what to expect when reaching out.
CLEAR EXPECTATIONS. BETTER CONVERSATIONS.
THE DETAILS
Our Communications Policy
LAST UPDATED: SEPTEMBER 2026
Clear communication is an important part of your experience with Holistic Healing Co. This policy explains how to use our available communication channels and helps ensure questions and concerns are directed appropriately.
General Website & Email Communication
General contact forms and email may be used for questions regarding scheduling, services, billing, website resources, or other non-urgent administrative matters.
Because standard email and general website forms may not be appropriate for sensitive medical information, please use a designated secure patient communication system when instructed to do so.
Patient Communication
Established patients should use the communication methods provided by Holistic Healing Co. for questions related to their care.
Depending on the nature of your question, Emily or another member of the team may recommend scheduling an appointment rather than addressing a complex clinical concern through messaging.
Messaging should not be considered a substitute for an appointment when clinical evaluation is necessary.
Response Times
Holistic Healing Co. strives to respond to messages within a reasonable timeframe during normal business hours.
Messages received outside business hours, on weekends, or on holidays may not be reviewed until the next business day.
Electronic communication should never be used when you require immediate medical attention.
Emergencies & Urgent Concerns
Email, text messages, patient messages, website forms, and social media are not continuously monitored and should not be used for medical emergencies.
If you are experiencing a medical emergency, call 911 or seek immediate emergency medical attention.
For urgent medical concerns that are not emergencies, contact an appropriate urgent care facility, your primary care provider, or another appropriate healthcare resource based on the circumstances.
Text Messages
If Holistic Healing Co. offers text messaging, texts may be used for purposes such as appointment reminders, scheduling information, or other authorized communications.
Standard text messaging may have privacy limitations. Avoid sending sensitive medical information by text unless you have specifically been instructed to use an approved communication method.
Message and data rates may apply depending on your mobile carrier.
Email may not always be encrypted or completely secure. By choosing to communicate through standard email, you acknowledge that electronic communications may carry privacy risks.
Sensitive health information should be shared through the designated secure system whenever available.
Social Media
Social media comments and direct messages should not be used to discuss personal medical information, request medical advice, communicate symptoms, or address urgent health concerns.
Following, commenting on, or messaging a Holistic Healing Co. social media account does not establish a provider-patient relationship.
Marketing Communications
With appropriate permission, Holistic Healing Co. may send educational resources, practice updates, newsletters, or marketing communications.
You may unsubscribe from marketing emails using the unsubscribe option provided. Opting out of marketing communications does not necessarily affect necessary appointment, billing, transactional, or patient-care communications.
Respectful Communication
Holistic Healing Co. is committed to respectful, professional communication and asks patients, clients, visitors, and team members to extend the same courtesy to one another.
Questions regarding communication practices may be directed to:
Holistic Healing Co.
Email: [INSERT EMAIL]
Phone:
